Report a product technical issue by filling out the following form for our tech support team.

The details you provide will be used to make an initial assessment of the product issue. Please include as much detail as possible so our team can determine whether the problem can be solved, if the product will need to be replaced and if it is covered under our warranty replacement policy. You will be provided with a support reference number, which will be included in all correspondence relating to your support case. Based on the initial assessment you will be advised on the next steps to be taken to resolve it.

We recommend you do not uninstall the probe unless requested by our technical team. Please DO NOT RETURN THE PROBE without an RMA issued by Entelechy.

If you have a USB to SDI-12 interface or your logging equipment supports transparent SDI-12 commands, use the “I” command to read the probe model and serial number.

*Recommended operating voltage: 7V to 16VDC. Minimum operating voltage 6VDC **

See full EnviroPro Specifications

For the fastest possible processing time, please describe the behaviour / technical issue observed and situational information in as much detail as possible.  Upload all relevant logging data & screen captures at the highest resolution available.

Please attach a log file and screenshots (with scale) for at least 1 month around when the issue occurred. Include all available data. ie moisture, temperature, salinity, telemetry battery state, irrigation events, rainfall events, etc.