If you have a problem with an EnviroPro® soil moisture probe please follow the steps below:
1. If you have a USB to SDI-12 interface or your logging equipment supports transparent SDI-12 commands,
use the “I” command to read the probe model and serial number.
2. Complete the above form and return to your distributor.
3. The details you provide will be used to make an initial assessment of the fault.
4. You will be allocated a Return Merchandise Authorisation (RMA) Number to the claim and provided a copy of your return form with RMA number via email.
5. Pack the probe and a copy of the form and send to
Unit 4 / 8 Aristotle Close,
Golden Grove SA 5091
AUSTRALIA
6. The probe will be assessed and if the fault is due to a firmware or configuration issue, the probe will be repaired and returned to you. If the probe has a hardware fault you will be sent a replacement (Entelechy to cover the return freight).
7. If a fault can not be found, you will be contacted for further information. In the event that the fault still cannot be found, the probe will be returned to you and you will be liable for the return freight costs.
8. The warranty does not cover mechanical damage, damage inflicted during probe installation or removal or damage caused by animals.
